Privacy Policy
Last updated: December 2024
At EyeOn LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our digital signage and shopping center management services, or interact with us in any way. This policy complies with applicable privacy laws including GDPR, CCPA, and other relevant regulations.
Information We Collect
We collect several types of information from and about users of our services: **Personal Information You Provide:** - Contact information (name, email address, phone number, mailing address) - Account credentials and profile information - Payment and billing information - Communications with us (emails, support requests, feedback) - Information you provide when using our services **Information We Collect Automatically:** - Device information (IP address, browser type, operating system) - Usage data (pages visited, time spent, features used) - Location data (general geographic location) - Cookies and similar tracking technologies - Log files and analytics data **Information from Third Parties:** - Business partners and service providers - Public databases and social media platforms - Marketing and analytics partners
How We Use Your Information
We use the information we collect for various business purposes: **Service Delivery:** - Provide, operate, and maintain our digital signage and management services - Process transactions and manage accounts - Deliver customer support and technical assistance - Customize and improve user experience **Business Operations:** - Analyze usage patterns and optimize our services - Conduct research and development - Ensure security and prevent fraud - Comply with legal obligations **Marketing and Communications:** - Send promotional materials and newsletters (with consent) - Provide product updates and announcements - Conduct surveys and gather feedback - Personalize marketing content **Legal Compliance:** - Meet regulatory requirements - Respond to legal requests and court orders - Protect our rights and interests
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances: **Service Providers:** - Third-party vendors who assist in operating our services - Cloud hosting and data storage providers - Payment processors and financial institutions - Analytics and marketing service providers **Business Transfers:** - In connection with mergers, acquisitions, or asset sales - During corporate restructuring or reorganization **Legal Requirements:** - When required by law or legal process - To protect our rights, property, or safety - To protect the rights, property, or safety of others - In response to government requests or court orders **Consent:** - When you have given explicit consent - For purposes disclosed at the time of collection
Data Security and Protection
We implement comprehensive security measures to protect your personal information: **Technical Safeguards:** - Encryption of data in transit and at rest - Secure servers and databases - Regular security assessments and updates - Access controls and authentication systems **Administrative Safeguards:** - Employee training on data protection - Confidentiality agreements and policies - Regular security audits and monitoring - Incident response procedures **Physical Safeguards:** - Secure data centers and facilities - Controlled access to physical systems - Environmental security measures While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Your Privacy Rights and Choices
Depending on your location, you may have the following rights regarding your personal information: **Access and Portability:** - Request access to your personal information - Receive a copy of your data in a portable format - Obtain information about how we process your data **Correction and Updates:** - Correct inaccurate or incomplete information - Update your account information - Modify your communication preferences **Deletion and Restriction:** - Request deletion of your personal information - Restrict certain processing activities - Object to processing based on legitimate interests **Withdrawal of Consent:** - Withdraw consent for marketing communications - Opt out of non-essential data processing - Manage cookie preferences **Data Portability:** - Receive your data in a structured, machine-readable format - Transfer your data to another service provider To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze our services: **Types of Cookies:** - Essential cookies (required for basic functionality) - Performance cookies (analytics and optimization) - Functional cookies (personalization and preferences) - Marketing cookies (advertising and targeting) **Third-Party Services:** - Google Analytics for website analytics - Social media platforms for sharing features - Advertising networks for targeted marketing - Customer support tools and chat services **Managing Cookies:** - Browser settings to control cookie acceptance - Cookie consent management tools - Opt-out mechanisms for specific services For detailed information about our cookie usage, please see our Cookie Policy.
International Data Transfers
As a global company, we may transfer your personal information across international borders: **Transfer Mechanisms:** - Standard Contractual Clauses (SCCs) for EU transfers - Adequacy decisions by relevant authorities - Binding Corporate Rules and certifications - Your explicit consent where required **Safeguards:** - Appropriate technical and organizational measures - Regular assessments of transfer mechanisms - Compliance with applicable data protection laws - Regular review and updates of transfer agreements We ensure that any international transfers comply with applicable privacy laws and provide adequate protection for your personal information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy: **Retention Periods:** - Account information: Duration of account plus 3 years - Transaction data: 7 years for tax and legal compliance - Marketing data: Until consent is withdrawn - Analytics data: 2 years from collection - Support communications: 3 years from resolution **Deletion Process:** - Automatic deletion after retention periods - Secure destruction of physical and digital records - Regular review and cleanup of outdated data - Notification of significant data purges We may retain certain information longer if required by law or for legitimate business purposes such as dispute resolution or fraud prevention.
Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16: **Protection Measures:** - Age verification where appropriate - Parental consent requirements - Regular monitoring for underage users - Immediate deletion upon discovery **Parental Rights:** - Request access to child's information - Request deletion of child's information - Withdraw consent for data processing - Review and update child's information If you believe we have collected information from a child under 16, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws: **Notification Methods:** - Email notification for significant changes - Website notice and banner alerts - Updated 'Last Modified' date - Summary of key changes provided **Your Options:** - Review updated policy before continued use - Contact us with questions about changes - Withdraw consent if you disagree with changes - Request data deletion if policy changes affect you Continued use of our services after policy updates constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
Compliance and Regulatory Information
This Privacy Policy is designed to comply with applicable privacy laws and regulations: **Applicable Laws:** - General Data Protection Regulation (GDPR) - EU - California Consumer Privacy Act (CCPA) - California, USA - Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada - Privacy Act 1988 - Australia - Other applicable local privacy laws **Regulatory Contacts:** - EU: European Data Protection Board - California: California Attorney General - Canada: Privacy Commissioner of Canada - Australia: Office of the Australian Information Commissioner **Our Commitment:** - Regular compliance assessments - Legal review of policy updates - Training on privacy requirements - Cooperation with regulatory authorities
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
EyeOn LLC Privacy Officer Email: privacy@eyeonllc.com Phone: (123) 456-7890 Mailing Address: EyeOn LLC Attn: Privacy Officer 123 Business Street City, State 12345 United States For EU residents, you may also contact our EU representative: Email: eu-privacy@eyeonllc.com We will respond to all privacy-related inquiries within 30 days of receipt.