Cookie Policy
Last updated: December 2024
This Cookie Policy explains how EyeOn LLC uses cookies and similar tracking technologies when you visit our website, use our digital signage services, or interact with our shopping center management platform. This policy is designed to comply with applicable privacy laws including GDPR, CCPA, and other relevant regulations.
What Are Cookies and Similar Technologies?
Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They contain information that is transferred to your device's hard drive and help websites remember information about your visit. **Types of Tracking Technologies:** - **Cookies**: Small text files stored on your device - **Web Beacons**: Tiny images that track user behavior - **Local Storage**: Data stored locally in your browser - **Session Storage**: Temporary data stored during your visit - **Pixel Tags**: Invisible images used for tracking - **Fingerprinting**: Device identification techniques **How They Work:** - First visit: Website sends a cookie to your browser - Subsequent visits: Browser sends the cookie back to the website - Information helps website remember your preferences - Enables personalized and improved user experience
Why We Use Cookies and Tracking Technologies
We use cookies and similar technologies for several important purposes: **Essential Functions:** - Enable basic website functionality and navigation - Remember your login status and account preferences - Maintain security and prevent fraud - Ensure proper service delivery **Performance and Analytics:** - Understand how visitors use our website - Identify popular content and features - Optimize website performance and speed - Monitor and improve user experience **Personalization:** - Remember your language and region preferences - Customize content based on your interests - Provide relevant product recommendations - Tailor marketing communications **Marketing and Advertising:** - Deliver targeted advertisements - Measure advertising effectiveness - Retarget visitors with relevant content - Track conversion and engagement metrics
Types of Cookies We Use
We categorize cookies based on their purpose and duration: **Essential Cookies (Strictly Necessary):** - **Purpose**: Required for basic website functionality - **Examples**: Login authentication, shopping cart, security features - **Duration**: Session or up to 1 year - **Consent**: Not required (legitimate interest) - **Cannot be disabled**: Required for service operation **Performance Cookies (Analytics):** - **Purpose**: Analyze website usage and performance - **Examples**: Google Analytics, page views, user behavior - **Duration**: 1-2 years - **Consent**: Required (opt-in) - **Can be disabled**: Yes, through cookie settings **Functional Cookies (Preferences):** - **Purpose**: Remember user preferences and settings - **Examples**: Language selection, region settings, accessibility options - **Duration**: 6 months to 2 years - **Consent**: Required (opt-in) - **Can be disabled**: Yes, but may affect functionality **Marketing Cookies (Advertising):** - **Purpose**: Deliver targeted advertisements and measure effectiveness - **Examples**: Facebook Pixel, Google Ads, retargeting - **Duration**: 1-2 years - **Consent**: Required (opt-in) - **Can be disabled**: Yes, through cookie settings
Specific Cookies and Services We Use
Here are the specific cookies and third-party services we use: **Google Analytics:** - **Purpose**: Website analytics and performance monitoring - **Cookies**: _ga, _ga_[ID], _gid, _gat - **Duration**: 2 years (_ga), 24 hours (_gid) - **Data**: Page views, user sessions, traffic sources - **Privacy**: Anonymized IP addresses **Google Ads:** - **Purpose**: Advertising and conversion tracking - **Cookies**: _gcl_au, _gcl_aw, _gcl_dc - **Duration**: 90 days - **Data**: Ad clicks, conversions, campaign performance - **Privacy**: Linked to Google account if signed in **Facebook Pixel:** - **Purpose**: Social media advertising and analytics - **Cookies**: _fbp, _fbc - **Duration**: 90 days - **Data**: Website visits, ad interactions, conversions - **Privacy**: Facebook user data if logged in **Session Management:** - **Purpose**: Maintain user sessions and security - **Cookies**: PHPSESSID, JSESSIONID, session_id - **Duration**: Session only - **Data**: Session identifiers, user state - **Privacy**: No personal information stored **Preference Cookies:** - **Purpose**: Remember user settings and preferences - **Cookies**: user_preferences, language, theme - **Duration**: 1 year - **Data**: Display preferences, language choice - **Privacy**: No personal information stored
Third-Party Cookies and Services
We work with third-party service providers who may set their own cookies: **Analytics Providers:** - Google Analytics for website traffic analysis - Adobe Analytics for detailed user behavior tracking - Hotjar for user experience research - Mixpanel for product analytics **Advertising Networks:** - Google Ads for search and display advertising - Facebook Ads for social media advertising - LinkedIn Ads for professional targeting - Twitter Ads for social engagement **Social Media Platforms:** - Facebook for social sharing and login - Twitter for social engagement - LinkedIn for professional networking - YouTube for video content **Customer Support:** - Zendesk for customer service chat - Intercom for user onboarding - Freshdesk for ticket management - Drift for sales conversations **Content Delivery:** - Cloudflare for website performance - Amazon CloudFront for content delivery - MaxCDN for global content distribution - KeyCDN for image optimization
Managing Your Cookie Preferences
You have several options for managing cookies and tracking technologies: **Cookie Consent Management:** - Use our cookie preference center to control cookie types - Accept or reject cookies by category - Update your preferences at any time - Withdraw consent for non-essential cookies **Browser Settings:** - **Chrome**: Settings > Privacy and Security > Cookies - **Firefox**: Options > Privacy & Security > Cookies - **Safari**: Preferences > Privacy > Cookies - **Edge**: Settings > Cookies and Site Permissions **Browser Controls:** - Block all cookies (may break website functionality) - Block third-party cookies only - Delete existing cookies - Set up automatic cookie deletion **Opt-Out Tools:** - Google Analytics Opt-out Browser Add-on - Digital Advertising Alliance (DAA) Opt-out - Network Advertising Initiative (NAI) Opt-out - Your Online Choices (EU) Opt-out **Mobile Device Settings:** - iOS: Settings > Safari > Privacy & Security - Android: Chrome > Settings > Site Settings > Cookies - App-specific privacy settings - Limit Ad Tracking (iOS) / Opt out of Ads Personalization (Android)
Impact of Disabling Cookies
Disabling certain cookies may affect your experience on our website: **Essential Cookies Disabled:** - Cannot log into your account - Shopping cart functionality may not work - Security features may be compromised - Website may not load properly **Performance Cookies Disabled:** - We cannot improve website performance - No analytics data for optimization - Difficulty identifying and fixing issues - Reduced ability to enhance user experience **Functional Cookies Disabled:** - Preferences will not be remembered - Need to re-enter settings each visit - Language selection may reset - Accessibility options may not persist **Marketing Cookies Disabled:** - Advertisements may be less relevant - No retargeting for products of interest - Marketing communications may be generic - Reduced personalization of content
Legal Basis for Cookie Use
We process cookie data based on different legal grounds: **Legitimate Interest (Essential Cookies):** - Necessary for website operation - Security and fraud prevention - User authentication and session management - No consent required under GDPR **Consent (Non-Essential Cookies):** - Performance and analytics cookies - Marketing and advertising cookies - Functional preference cookies - Explicit opt-in consent required **Contract Performance:** - Cookies necessary for service delivery - User account management - Payment processing - Service customization **Legal Obligation:** - Compliance with applicable laws - Data retention requirements - Security incident investigation - Regulatory reporting obligations
Data Retention and Cookie Lifespans
We retain cookie data for different periods based on cookie type and purpose: **Session Cookies:** - **Duration**: Until browser is closed - **Purpose**: Temporary functionality - **Examples**: Shopping cart, form data - **Retention**: Deleted automatically **Persistent Cookies:** - **Duration**: 30 days to 2 years - **Purpose**: Long-term preferences - **Examples**: Login status, language settings - **Retention**: Until expiration or deletion **Analytics Cookies:** - **Duration**: 1-2 years - **Purpose**: Performance analysis - **Examples**: Google Analytics, user behavior - **Retention**: Aggregated data kept longer **Marketing Cookies:** - **Duration**: 30-90 days - **Purpose**: Advertising effectiveness - **Examples**: Ad clicks, conversions - **Retention**: Until campaign completion **Data Deletion:** - Automatic deletion after expiration - Manual deletion through browser settings - Account deletion removes associated cookies - Regular cleanup of outdated data
International Cookie Compliance
We comply with cookie regulations in different jurisdictions: **European Union (GDPR):** - Explicit consent required for non-essential cookies - Clear information about cookie purposes - Easy withdrawal of consent - Privacy by design principles **United States (CCPA/State Laws):** - Right to know about cookies used - Right to opt-out of sale of personal information - Right to delete personal information - Non-discrimination for exercising rights **Canada (PIPEDA):** - Meaningful consent for cookies - Clear explanation of purposes - Reasonable security safeguards - Individual access and correction rights **United Kingdom (UK GDPR):** - Similar requirements to EU GDPR - Post-Brexit privacy regulations - ICO guidance compliance - Data protection impact assessments **Other Jurisdictions:** - Compliance with local privacy laws - Respect for regional preferences - Appropriate consent mechanisms - Regular review of requirements
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws: **When We Update:** - Changes to cookies or tracking technologies we use - New third-party services or integrations - Updates to applicable privacy laws - Improvements to our privacy practices **How We Notify:** - Email notification for significant changes - Website banner or popup notice - Updated 'Last Updated' date - Summary of key changes provided **Your Options:** - Review updated policy before continued use - Update your cookie preferences - Contact us with questions about changes - Withdraw consent if you disagree with changes **Continued Use:** - Using our website after updates constitutes acceptance - We encourage you to review this policy periodically - Your previous consent settings remain valid - You can update preferences at any time
Contact Us
If you have any questions about our use of cookies, this Cookie Policy, or need help managing your cookie preferences, please contact us: